KX-NCV200
ACD report/Voice processing system

The KX-NCV200 system allows companies with all forms of customer-facing departments, as well as call centres to greatly benefit from sophisticated real-time agent and queue monitoring, detailed performance monitoring and analysis, comprehensive reporting and overall call centre performance visualization.

In addition to leveraging the built-in Call Centre features of the TDA PBXs to efficiently route customer calls to appropriate departments, help desks or sales teams, the ACD Report Server - brings the combined power of monitoring, analyzing and reporting for your informal call centre.

Feature highlights

• Real-time call reporting
• Comprehensive reporting
• Call logging
• Performance graphs